Question 1

What makes Al Mela chocolates different from commercial chocolates?

Accepted Answer

Unlike mass-produced confections that replace cocoa butter with cheap palm oils or hydrogenated vegetable fats, Al Mela uses 100% pure cocoa butter and single-origin Western Ghats beans. Our slow 72-hour granite stone conching creates an ultra-velvety texture that melts at body temperature without waxy residue.

Question 2

How do you ensure chocolates do not melt during shipping across India?

Accepted Answer

We use specialized multi-layer thermal insulated packaging paired with non-toxic, food-grade reusable ice gel packs. Every parcel is packed inside an insulated cold box that maintains a cool internal micro-climate for up to 72 hours, backed by our Zero-Melt Replacement Guarantee.

Question 3

Are Al Mela chocolates 100% vegetarian & FSSAI certified?

Accepted Answer

Yes, absolutely. All Al Mela confections are 100% vegetarian and crafted in our certified state-of-the-art manufacturing facility in Kallambalam, Kerala under strict FSSAI compliance (License No: 10013041000268).

Question 4

How should I store my chocolates after receiving the delivery?

Accepted Answer

Store chocolates in a cool, dry place away from direct sunlight at ideal temperatures between 16°C and 20°C (with relative humidity below 55%). If keeping them in the refrigerator during peak summer, keep them in an airtight container and allow them to rest at room temperature for 10–15 minutes before consuming for full flavor expression.

Question 5

What is the shelf life of honey eclairs and couverture chocolate bars?

Accepted Answer

Our iconic soft-centered Honey Eclairs have a shelf life of 12 months from manufacturing. Pure Dark and Milk Couverture Bars retain their optimal aroma and snap for 9 to 12 months when stored properly. Fresh cream truffles are best enjoyed within 30 to 45 days.

Question 6

Can we order customized gift hampers for weddings and corporate events?

Accepted Answer

Yes! We specialize in bespoke gifting with customized gold-embossed sleeves, personalized invitation note cards, ribbon styling, and bespoke chocolate flavor assortments. We cater to weddings, festive Diwali/Eid/Christmas gifting, and corporate milestones across India.

Question 7

What are your delivery timelines and shipping charges?

Accepted Answer

We dispatch orders within 24 hours of placement. Deliveries within Kerala typically take 1–2 business days, while major metro cities across India (Bangalore, Chennai, Mumbai, Delhi, Hyderabad) take 2–4 business days via express cold-chain couriers. We offer complimentary express delivery on orders above ₹999.

Question 8

Do you offer wholesale supplies and bulk distribution?

Accepted Answer

Yes. Al Mela has been a trusted supplier to leading hypermarkets, luxury hotels, and confectionery retailers across Kerala and South India since 2004. For commercial distribution and institutional bulk pricing, contact our sales department directly via our corporate portal or WhatsApp.

Question 9

Where is Al Mela manufacturing house located, and can we visit?

Accepted Answer

Al-Mela International Pvt. Ltd. is headquartered at MN Plaza, Thottakadu PO, Kallambalam, Thiruvananthapuram, Kerala 695605. Our experiential factory boutique is open for visitors Monday through Saturday from 9:00 AM to 7:00 PM.

Question 10

What should I do if my chocolate package arrives damaged?

Accepted Answer

Customer satisfaction is our utmost priority. In the rare event that your chocolates arrive damaged or melted, simply snap a photo and message our customer care team on WhatsApp (+91 98959 82881) within 24 hours of delivery for an instant, free replacement or full refund.

Frequently Asked Questions

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