Legal
Privacy Policy
Last updated: September 2025
Al Mela Chocolates ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website or place an order with us.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, shipping address, phone number, and payment details when you place an order or create an account. We also collect information automatically through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use your personal information to process and fulfil your orders, communicate with you about your purchases, send order confirmations and shipping updates, respond to customer service enquiries, improve our website and offerings, and send promotional communications (only if you have opted in).
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business (e.g., payment gateways, logistics partners), subject to confidentiality agreements. We may also disclose information when required by law.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings, though some features of the website may not function correctly as a result.
6. Your Rights
You have the right to access, update, or delete the personal information we hold about you. To exercise these rights or if you have any privacy-related questions, please contact us at the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
For any privacy concerns, email us at almela.kbm@gmail.com