Legal
Shipping Policy
Pan-India Insulated Express Dispatch · Last updated: September 2025
At Al Mela Chocolates, every order is crafted with care and dispatched with precision. We use temperature-controlled, insulated packaging to ensure your chocolates arrive in perfect condition — wherever you are in India.
Processing Time
1–2 Business Days
Delivery Time
3–7 Business Days
Free Shipping
On orders above ₹999
1. Order Processing
All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays). You will receive an email confirmation once your order has been placed and another notification when your order has been dispatched.
2. Shipping Timeframes
We ship Pan-India via trusted courier partners. Standard delivery takes 3–7 business days depending on your location. Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata) typically receive orders within 3–4 business days. Remote areas may take up to 7–10 business days.
3. Insulated Packaging
To preserve the quality of your artisan chocolates, all orders are packed in premium, food-grade, thermally insulated boxes. During extreme summer months, we include additional cooling inserts. Despite our best efforts, we recommend storing chocolates in a cool, dry place immediately upon receipt.
4. Shipping Charges
Shipping is free on orders above ₹999. For orders below ₹999, a flat shipping fee of ₹79 applies. Charges are calculated at checkout based on your delivery location.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this to track your parcel directly on the courier's website.
6. Delivery Failures & Re-attempts
Our courier partners will attempt delivery up to 3 times. If the package is undelivered due to an incorrect address or unavailability of the recipient, it will be returned to us. Re-shipping charges will apply for re-dispatch.
7. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with photographs of the packaging and contents. We will arrange a replacement or refund at our discretion.
8. International Shipping
At present, we ship only within India. We are working on expanding our delivery network internationally. Please follow our social channels for updates.
Questions?
Contact our team at almela.kbm@gmail.com or call +91 82810 55574